For HVAC companies
Every no-heat call answered, even in peak season
Qourlex AI is the 24/7 answering service your HVAC company doesn’t have to staff. It picks up in under 2 seconds, books tune-ups and repairs, and flags the no-heat and no-AC calls that can’t wait until morning.
- Answers in under 2 seconds
- Nights, weekends and holidays
- Text and email alerts
Tap a call to see how it’s handled
Hear it yourself
Hear it take an emergency HVAC call
2:10. Unedited test call. AC out with extreme heat inside; caller details captured and sent to the team.
Missed-call calculator
What are missed calls costing you?
What an unanswered HVAC call is worth, worked out from your own numbers. Move the sliders or tap a typical job.
40 calls a week
$408 per job
Or tap a typical job:
HomeAdvisor national average. Most repairs run $170 to $646. HomeAdvisor, cost to repair an AC unit
Work going to competitors every month
$5,800
That’s about $69,600 a year.
- Calls a month 173
- Never reach a person 83
- Jobs that would have booked 14
Of every 100 calls, 48 never reach a live person. We apply the same qualification and booking rates (38% and 45%) to those unanswered calls as Invoca measured on answered ones, on the assumption they would have converted the same way. It’s an estimate of what you’re likely losing, not a forecast.
Job values: HomeAdvisor cost guides (Repair an AC Unit, Hire a Plumber, Hire an Electrician, Repair a Roof). AC replacement: Angi, 2026 data. Call outcomes: Invoca 2026 Home Services Lead Conversion Benchmarks, based on 70M+ tracked calls.
21% of consumers say that when a business doesn’t answer, they immediately call another one. CallRail, survey of 1,000 US consumers (Sep 2025)
Your phone rings hardest when it’s hottest
US electricity demand tends to peak in July or August as air conditioning use ramps up, and ENERGY STAR warns homeowners that contractors get busy once summer and winter arrive. Peak season is exactly when calls go unanswered.
US Energy Information Administration (Oct 2024); ENERGY STAR, heating and cooling maintenance checklist
Calls it handles
Pick a call. See what happens.
You set the rules. These are the calls most HVAC companies want flagged, and the ones that reach you by text and email as soon as they come in.
Emergencies
Everyday calls
No heat in winter
A furnace or heat pump down on a cold night, often with children or older family members at home.
Answered in under 2 seconds
Day or night, weekends and holidays.
Recognized as an emergency
It checks the call against the emergency rules you set.
Details collected
Name, callback number, address and what’s happening, in the caller’s words.
You’re alerted right away
An instant text and email with everything you need to call back.
The receptionist is not an emergency service. Anyone in danger is told to call 911 first, and you approve every safety step it gives during setup.
Pricing
The same simple pricing for every trade
$1,500 one-time setup
We build, connect and test the whole system inside your own accounts. You own it.
$300 to $500 per month
Ongoing management, updates and support.
Call usage billed at cost on your own account
Roughly $90 to $150 a month for typical volume.
Setup
Built inside your accounts, live in days
Jobs go straight into the calendar or field service software you already run, including ServiceTitan, Housecall Pro, Jobber and Google Calendar.
We learn your business
Services, prices you want quoted, service area, hours and what counts as an emergency.
We build and test it
The agent, your phone number and the connections to your calendar, set up in accounts you own.
It goes live
Every call is answered, and you get a summary by text and email after each one.
FAQ
Common Questions
Yes. The AI answers every call as it comes in, so a busy afternoon doesn’t mean a queue, a busy signal or voicemail. Each caller is answered in under 2 seconds.
The ones on your list. Most HVAC companies flag no heat in cold weather, no AC for vulnerable callers in extreme heat, carbon monoxide alarms and gas smells. Those reach you by text and email immediately.
Yes. It books tune-ups into your calendar and captures maintenance plan sign-ups, using the plans and prices you give it.
No. Replacement pricing depends on the home, so it books an in-home estimate instead. It only quotes the fees you tell it to, such as a diagnostic or service call fee.
Yes, those are among the tools we connect, along with Google Calendar and most CRMs. We confirm the exact setup for your business on the demo call.
Hear it answer your calls
Book a free 15-minute demo. We’ll show you an agent set up for a business like yours, answering a live call.